Hello Lamp Post, a London company, runs conversational AI assistants that answer passengers' and staff questions at airports, under each airport's own brand. Glasgow (GLA) rolled it out airport-wide in December 2024.
Founded in 2013 with 11 to 50 staff, it says it is profitable without venture funding, with turnover up more than a third a year for two years. Its assistant handles the repetitive questions that take up staff time, more than 50,000 a year at Glasgow.
Glasgow started with passengers with reduced mobility in a trial before extending it to everyone. Its sister AGS airports, Aberdeen (ABZ) and Southampton (SOU), followed in 2025 under a multi-year contract, and Cincinnati (CVG) is also a user.
Cincinnati/Northern Kentucky · Hello Lamp Post
Since CVG launched its AI Digital Assistant with Hello Lamp Post in 2024, more than 45,000 people have used it across over 51,000 conversations and 141,000 messages, diverting more than 12,000 questions, according to the vendor's undated case study.
Aberdeen International · Hello Lamp Post
Aberdeen International · Hello Lamp Post
Aberdeen International Airport launched Hello Aberdeen, an AI-powered digital assistant developed with Hello Lamp Post, on 15 April 2025, the airport announced.
It followed a trial at sister airport Glasgow.
Southampton Airport · Hello Lamp Post
Southampton Airport · Hello Lamp Post
Southampton Airport launched an AI-powered digital assistant from Hello Lamp Post across the airport on 3 April 2025, accessed through location-specific QR codes.
It followed a trial at Glasgow Airport.
Glasgow Airport · Hello Lamp Post
Glasgow Airport unveiled an AI-powered digital assistant with Hello Lamp Post, reached through QR codes around the airport, Airport Technology reported on 17 December 2024. It followed a trial with Connected Places Catapult in which satisfaction reached 86%.
Hello Lamp Post says the service, Hello Airport, has since launched across AGS Airports, which covers Aberdeen, Glasgow and Southampton.
AI-powered conversational digital assistant deployed at airports via QR codes on physical signage, providing passengers with real-time flight information, wayfinding, accessibility support, and 24/7 multilingual query handling accessible via mobile browser, SMS, or WhatsApp with no app download required.
Airport staff spend significant time answering repetitive passenger queries such as flight status, gate locations, and baggage claim directions. Passengers with reduced mobility or language barriers face challenges accessing timely information, particularly outside staffed hours.
Profile data from the Aerostack companies register; deployment records from the verified register. Evidence grades: T1 first-party confirmation, T2 credible reporting. See Our approach for how records are graded.
Aerostack tracks AI deployments across airports and airlines, with the published evidence behind each record. Photography is real aviation imagery. Record thumbnails may show the named airport or airline; other photographs do not.