The picture at Cincinnati/Northern Kentucky
An announcement must reach the person who needs it
An airport announcement is useful only to passengers who can understand it. Cincinnati/Northern Kentucky has two projects that address that problem from different directions: a conversational assistant for routine queries and video-based American Sign Language information for Deaf travellers.
Hello Lamp Post says CVG's assistant has supported tens of thousands of passenger conversations since its 2024 launch. Signapse's work includes real-time ASL translations for tram information, while CVG's accessibility page confirms the availability of sign-language versions of announcements.
The first set of usage figures comes from the assistant supplier. The second is clearer on the function delivered than on measured passenger results. Neither should be described as replacing the airport's responsibility to provide accessible human help.
Selected implementations
Getting information into a usable form
01 / Deployed
A passenger question, without another search
The operational problem
Finding a useful answer about airport facilities can mean consulting several signs, websites or staff members.
What the sources report
Hello Lamp Post's case study says CVG's AI assistant began in 2024 and records more than 45,000 users, 51,000 conversations and 141,000 messages. It also claims to have diverted more than 12,000 questions.
Why it matters
The interesting operating measure is whether passengers get correct, current information and avoid an unnecessary handoff.
What remains unprovenThe usage and diversion figures are vendor-reported; they do not establish independently verified answer quality or resolution.
Sources and verification (1)
Hello Lamp Post case study · Evidence grade B
Evidence supports a reported claim; it does not automatically establish a measured operating benefit.
02 / Deployed · limited scope
When a tram announcement is signed
The operational problem
Audible travel updates can exclude passengers who need information in American Sign Language.
What the sources report
CVG's own accessibility material lists Signapse ASL translations. The company's June 2024 case study describes live signed updates for tram departures and safety announcements.
Why it matters
The service addresses a specific accessibility barrier: putting changing airport information into a form Deaf travellers can use.
What remains unprovenThe register does not document sign-language quality assessment, live service coverage or passenger feedback.
Sources and verification (2)
Full implementation record →
The wider register
What else is happening at Cincinnati/Northern Kentucky?
Both tracked applications are featured because they serve different information needs. Deployment status and source detail remain in the full implementation records.
No additional publicly listed deployment records.
Access needs more than availability
Offering a digital answer is not the same as delivering an understandable one. At CVG, that distinction is relevant to both systems.
Independent usability work with passengers would tell us more than message counts alone.