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Norwegian

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Rome Fiumicino

ADRYX AI virtual assistant for Aeroporti di Roma on WhatsApp and adr.it

GenAI assistant / chatbot · Supplier: Reply

Current reported state

Deployed

Aeroporti di Roma launched an AI virtual assistant, presented with the mascot ADRYX, as a WhatsApp chatbot and on adr.it, AWS announced on 22 October 2025. Built with AWS and Storm Reply on Amazon Bedrock, the assistant uses generative AI and a multi-agent design and answers in Italian and English with flight updates, baggage status and recommendations.

ADR serves around 50 million travellers a year, according to ADR in the AWS release. Storm Reply published a case study on the project the same day.

What the system does

Aeroporti di Roma launched an AI virtual assistant, presented with the mascot ADRYX, as a WhatsApp chatbot and on adr.it, AWS announced on 22 October 2025. Built with AWS and Storm Reply on Amazon Bedrock, the assistant uses generative AI and a multi-agent design and answers in Italian and English with flight updates, baggage status and recommendations.

ADR serves around 50 million travellers a year, according to ADR in the AWS release. Storm Reply published a case study on the project the same day.

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Aerostack tracks AI deployments across airports and airlines, with the published evidence behind each record. Photography is real aviation imagery. Record thumbnails may show the named airport or airline; other photographs do not.