HI JECO generative-AI chatbot at Jeju Air
Deployed
Jeju Air introduced its generative-AI chatbot HI JECO in December 2023.
Aju News reported on 17 June 2025 that call-centre consultations had fallen 18.4% and that 31.6% of HI JECO chats came in after hours. The Herald Business gave a later figure of 37.8% on 24 June 2026.
Deployment reported live
The operator reports the system in live use. The record is updated as further evidence is published.
View supporting evidenceProject announced
The published announcement establishes the reported scope. It remains visible as the project develops.
View supporting evidenceLive data from the Aerostack register. Status reflects published evidence only. See Our approach for how records are graded.