Austral generative-AI agent at JetSMART, handling 49% of incoming calls
Deployed
JetSMART introduced Austral, a generative-AI customer-service assistant, to handle passenger enquiries. Reporting attributed 49% of incoming calls being handled entirely by the assistant, while supplier Hubtype claimed a 34% reduction in call-centre volume. These figures come from different accounts and should not be presented as independently established improvements.
What the system does
JetSMART introduced Austral, a generative-AI customer-service assistant, to handle passenger enquiries. Reporting attributed 49% of incoming calls being handled entirely by the assistant, while supplier Hubtype claimed a 34% reduction in call-centre volume. These figures come from different accounts and should not be presented as independently established improvements.
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