JetSMART
Austral generative-AI agent at JetSMART, handling 49% of incoming calls
Current reported state
Deployed
JetSMART introduced Austral, a generative-AI customer-service assistant, to handle passenger enquiries. Reporting attributed 49% of incoming calls being handled entirely by the assistant, while supplier Hubtype claimed a 34% reduction in call-centre volume. These figures come from different accounts and should not be presented as independently established improvements.
Live
Deployment reported live
The operator reports the system in live use. The record is updated as further evidence is published.
View supporting evidenceAnnounced
Project announced
The published announcement establishes the reported scope. It remains visible as the project develops.
View supporting evidenceLive data from the Aerostack register. Status reflects published evidence only. See Our approach for how records are graded.