Grade A · 21 Aug 2026
avatarin/ANA - Inter-Airport Remote Passenger Support Using newme Robots (press release)
Supports the reported status: Deployed · limited scope.
ANA (All Nippon Airways)
avatarin newme telepresence robots for ANA remote passenger support
Current reported state
Deployed · limited scope
ANA and avatarin began rolling out remote passenger support at regional airports on 21 August 2026, using newme telepresence robots operated from Kansai International Airport.
In earlier testing at Haneda, 98.4% of enquiries were resolved remotely.
Tottori Airport became the third airport to use one, on 1 October 2026.
What supports the record?
Sources are attached to individual claims. An operator statement supports a reported status; it does not, on its own, establish an independently measured benefit.
Grade B · 1 Oct 2026
Yahoo News Japan (Tottori regional news)
Supports the reported status: Deployed · limited scope.
Live data from the Aerostack register. Status reflects published evidence only. See Our approach for how records are graded.